What is Digital Marketing?: Everything you need to know

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Digital marketing promotes your business online wherever your customers spend time—whether social media, search engines, email, or websites. Think of it as having multiple digital storefronts that work 24/7 to attract and engage customers.

Today's consumers start their buying journey online, regardless of whether they purchase online or in-store. If your business isn't visible in these digital spaces, you're missing out on potential customers actively looking for your products or services. With smartphones becoming the primary way people find businesses, being digitally present isn't optional anymore—it's as fundamental as having a business phone number.

 

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Difference between Traditional Marketing and Digital Marketing

Unlike traditional marketing (billboards, print ads, TV commercials), where you broadcast one message to everyone, digital marketing lets you:

  • Target specific customer groups precisely Engage in two-way conversations with customers

  • Track exactly how many people saw and responded to your marketing

  • Adjust your strategies in real-time based on what's working

  • Start with small budgets and scale up gradually

  • Engage in two-way conversations with customers

Common Myths and Misconceptions

  • "Digital marketing is only for online businesses" - False! Even local brick-and-mortar stores need a digital presence

  • "It's too expensive for small businesses." - You can start with minimal budgets and scale up

  • "Results should be immediate" - While some channels (like ads) work quickly, others (like SEO) build value over time

  • "You need to be on every platform" - Focus on platforms where your customers spend time

Quick Self-Assessment

You likely need digital marketing if:

  • Target specific customer groups precisely Engage in two-way conversations with customers

  • Your competitors appear in Google searches, but you don't

  • Customers ask why they can't find you online

  • You rely mainly on word-of-mouth marketing

  • You can't measure your marketing ROI accurately

  • Your target customers are under 65 years old

  • You want to expand beyond your local market

Types of Digital Marketing Services

Search Engine Marketing

SEO (Search Engine Optimization)

SEO, or Search Engine Optimization, is improving your website to increase visibility when people search for products or services related to your business on Google, Bing, and other search engines. The better your pages' visibility in search results, the more likely you are to garner attention and attract prospective and existing customers to your business. Hiring an SEO company will give you access to optimal strategies and professional talent, which will execute all the required technical activities and provide reports. Click here to read more about SEO services and why it matters.

How much will it cost?

Doing SEO yourself will be less effective as you might lack the right tools and experience. So, It is always advisable to hire an SEO company. Hiring an SEO company will generally cost anywhere from ₹25,000 to ₹1,00,000

When can you expect an ROI

SEO is a highly competitive space. A good SEO company can show a substantial increase in organic traffic within 4-6 months.

Google Ads/PPC

PPC (Pay-Per-Click) marketing is a digital advertising model where you pay only when someone clicks your ad. It's like placing a billboard that's free until someone walks into your store because of it. You bid on keywords relevant to your business using platforms like Google Ads. Perfect for quick results, you can control costs, target specific audiences, and measure exact returns on every rupee spent.

How much will it cost?

Think of CPC as a bid for customer attention. When someone searches for your keywords, you pay only when they click your ad. Costs vary widely:

  • Local services: ₹10-50 per click

  • E-commerce: ₹15-100 per click

  • Insurance/Finance: ₹100-500+ per click.Your actual cost depends on competition and keyword quality.

Setting Realistic Budgets
Start with this formula:

1.Target monthly sales × Profit per sale = Revenue goal

2. Typical conversion rate (2-5% for most industries)

3. Calculate backward: If you need ten sales and the conversion rate is 2%, you need 500 clicks

Example monthly budgets:
  • Starter: ₹15,000-30,000

  • Growth: ₹30,000-1,00,000

  • Established: ₹1,00,000+

Expected ROI

Healthy ROI benchmarks:

  • E-commerce: 200-400%

  • Services: 300-500%

  • B2B: 200-600%. Expect 3-6 months to optimize campaigns for best returns.

Hidden Costs to Watch
  • Agency management fees (10-20% of ad spend)

  • Landing page creation (₹5,000-20,000)

  • A/B testing costs

  • Tracking setup (₹2,000-10,000)

  • Image/copywriting (₹1,000-5,000 per ad set)

  • Regular optimization time

Remember: Start small, test different approaches, and scale what works.

Social Media Marketing

Essential Platforms

Choose based on your business:

  • Instagram/Facebook: Best for B2C, retail, visual products (highest ROI for most businesses)

  • LinkedIn: Essential for B2B and professional services

  • Twitter: Great for customer service and news updates

  • YouTube: Valuable for tutorials and brand building. Don't spread yourself thin – master one platform before expanding.

Content Creation Costs (Monthly in India)
  • Basic Package: ₹15,000-25,000

    1. 15-20 posts
    2. Basic graphics
    3. Simple content calendar
  • Standard Package: ₹25,000-50,000

    1. 30-40 posts
    2. Custom graphics
    3. Basic video content
  • Premium Package: ₹50,000-1,50,000

    1. Daily posts
    2. Professional videos
    3. Stories/Reels
Ad Spending Guidelines

Minimum adequate monthly budgets:

  • Starting: ₹10,000-20,000

  • Growth: ₹20,000-50,000

  • Established: ₹50,000+ Always start with a 70% budget on your best-performing platform.

Managing Social Media Teams

Structure options:

  • In-house (₹20,000-40,000/month per manager)

  • Digital marketing agency (₹30,000-1,00,000/month)

  • Freelancer (₹15,000-35,000/month)

Influencer Marketing

Costs per post:

  • Micro (10k-50k followers): ₹5,000-15,000

  • Mid-tier (50k-500k): ₹15,000-50,000

  • Macro (500k+): ₹50,000-5,00,000+

Benefits:

  • Instant credibility

  • Ready-made audience

  • Authentic content

  • Better engagement rates

Remember: Quality engagement matters more than follower count.

Content Marketing

Blog posts and articles

Blog posts and articles remain cost-effective in India, with professional writers charging ₹1,000-5,000 per article, depending on research depth and word count. Many startups leverage content writers from tier-2 cities who offer competitive rates while maintaining quality.

Video content

Video content is gaining traction, though production costs are significantly lower than in Western markets. Essential marketing videos cost ₹15,000-50,000, while high-production corporate videos range from ₹50,000-2,00,000. Many Indian businesses are succeeding with smartphone-shot social media content and YouTube channels.

Infographics and custom images

Infographics and custom images from Indian designers typically cost ₹3,000-15,000, with many businesses utilizing design hubs in cities like Bangalore and Pune. Stock image subscriptions cost ₹1,000-3,000 monthly.

Email newsletters

Email newsletters are increasingly popular, with Indian email marketing platforms like WebEngage offering more localized pricing (₹5,000-30,000 monthly based on subscriber count). Newsletter content creation typically costs ₹2,000-8,000 per edition. The Indian content marketing landscape benefits from lower operational costs, with many businesses running full content marketing campaigns for ₹30,000-1,50,000 monthly. The rise of vernacular content has also opened new opportunities, though quality multilingual content typically commands premium rates of 20-30% above English content.

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